Shipping & Returns

Returns Policy

Kelsus IT is committed to the provision of quality and reliable products with outstanding customer service.  Buyers are entitled to cancel their order and return goods within 14 days for a full refund of the purchase price, including shipping.

The following returns procedure and policy should be followed:

1. The buyer must contact us via eBay message or direct for orders made via our website prior to returning items.
2. The buyer must return the product to our warehouse within 14 days of receiving the goods.
3. All products must be returned in their original packaging with any accessories, manuals, documentation and warranty registration originally shipped with the product.
4. The buyer must include Name, Delivery address, Date of Purchase and Order Number with returned items.
5. All products for return should be delivered to the following address:

Kelsus IT
Unit 16, Spitfire Business Park
Hawker Road
Croydon, Surrey, CR0 4WD
United Kingdom

6. The buyer will be responsible for return shipping costs.
Note: KelsusIT recommends that you:
(a) use a carrier that offers shipment tracking for all returns, and;
(b) either insure your package for safe return to Kelsus IT or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

If you choose not to (a) use a carrier that offers tracking or (b) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

7. As soon as we receive the goods in their original condition (sealed) with all labels intact, we will endeavour to process your request for a refund at purchased price of the goods as quickly as possible. This process usually takes 2-5 working days. 

Returned goods for refund is governed under The Sale of Goods Act and Distance Selling Regulations.



Shipping


We can ship to virtually any address in the world.  Note that there are restrictions on some products and some items cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.  We use DPD's 24 hour service with 1 hour predict and a 32kg limit.

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